Zayphire looks at everything a customer, investor, or partner encounters when they engage with your business, identifying precisely where that experience is costing you money you do not know you are losing.
Most revenue gaps do not show up in your dashboards. They live in the friction between your acquisition spend and the experience it lands on, compounding quietly until they show up as churn, review score drops, or missed targets.
Your marketing team is spending more than ever to acquire customers. Your product is real. Your pricing is competitive. And yet the numbers do not add up the way they should.
The gap almost always lives between the click and the conversion. Between the campaign and the journey it lands on. Between the brand promise and what the customer actually encounters when they try to engage.
"The median SaaS company now spends $2 to acquire $1 of new ARR. The bottom quartile spends $2.82. The fix is not more spend. It is fixing what happens after the click."
Benchmarkit 2025 SaaS Performance MetricsInternal teams cannot see this gap clearly. They know the product too well. They have context customers do not have. They read the broken page, understand the confusing message, and work around the friction instinctively.
Zayphire looks from the outside in, the way a first-time customer, a new investor, or a Vodafone postpaid customer receiving their first notification does. Without any internal access. We find precisely where the experience is converting your acquisition spend into lost revenue instead of new customers.
"Brands that align customer and brand experience unlock up to 3.5x revenue growth. The return compounds across acquisition, conversion, retention, and reputation."
Forrester Total Experience Score Research 2025Based on Qualtrics XM Institute methodology. Recovery estimates are Zayphire modelled figures, not guaranteed outcomes.
Source: Qualtrics XM Institute / World Bank, 2025. Recovery: Zayphire sector modelling.
Most assessments stop at the UX. Zayphire looks at everything that shapes whether a customer, investor, or partner chooses you, converts, stays, and returns.
A one-time assessment tells you where you are. Continuous assurance tells you where you are heading and catches new gaps before they become revenue problems.
Illustrative findings across six sectors. All sourced from public information. Revenue impact modelled against each organisation's own published commercial context.
Run a quick outside-in signal on your own commercial experience. Each tool uses the same AI-assisted methodology as a full Zayphire assessment at a fraction of the scope.
Most programmes measure system delivery. Zayphire measures what the customer actually encounters after go-live. The gap between the two is where transformation ROI disappears silently.
We do not charge by the hour or by the day. Every engagement is a fixed-scope package with defined deliverables tied to commercial outcomes. Four tiers. Pick the depth that matches the question.
No deck. No pitch. We look at your commercial experience together and tell you honestly what we see and where revenue is hiding, where it is leaking, and what it would take to recover it.